Wipro 2021 Hiring Freshers as Customer Service Representative
Wipro 2021 Hiring Freshers
About Company:
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with nearly 195,000 employees. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with nearly 195,000 employees.
Company Full Name: Wipro
Job Title: Customer Service Representative
Degree needed: B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT
Location: Gurgaon, India
Experience: 0 – 1 Years
Job Description:-
- Wipro HR Services India Pvt Ltd. is hiring for Customer Service Representative, Wipro is looking for smart professionals with a great attitude to make every single client interaction delightful.
Qualifications:-
- B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Roles & Responsibilities:-
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
time & Customer Effort - Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Wipro 2021 Hiring Freshers as Customer Service Representative
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