Unisys 2021 Hiring Freshers as Service Desk Associate

Unisys Recruitment Drive for 2021 Fresher

Unisys 2021 Hiring Freshers as Service Desk Associate at Bangalore

About Company: Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centres, enhance support to their end-users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.

Company Full Name: Unisys

Job Title: Service Desk Associate

Degree needed: Bsc / BCA / BE / BTech

Pass-out Year: Any Year

Location: Bangalore

Experience: Freshers



Job Description:

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Responsibilities:

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system



Skills, Experience & Qualifications:

  • No prior experience required
  • Key Skills:
    • Excellent verbal and written communication.
    • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
    • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
    • Multitasking and coordination skills
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
    • Willingness and ability to work in shifts (24 x 7)
  • Minimum Education Required:
    • Bachelor’s Degree



You will be successful in this role if you have:

Key Qualifications:

  • Excellent verbal and written communication.
  • Willingness and ability to work in shifts (24 x 7)
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
  • Multitasking and coordination skills
  • Team Player
  • Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  •  Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

How To Apply For This Post:

  1. All the candidates check they are eligible for this post or not.
  2. All the eligible and interested candidate Apply from link given below.

Unisys 2021 Hiring Freshers as Service Desk Associate at Bangalore




Apply link: Click Here



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