IBM 2021 Hiring Freshers as Network Support Engineer

RIT

IBM Recruitment Drive for 2021 Fresher

IBM 2021 Hiring Freshers as Network Support Engineer Across India

About Company: At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Company Full Name: IBM – International Business Machines

Job Title: Network Support Engineer

Degree needed: Any Degree

Pass-out Year: Any Year

Location: Pan India

Experience: 0 – 1 Years



Job Description:

Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Role and Responsibilities:

  • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
  • Answers inbound calls
  • Attempts first call resolution
  • Performs basic troubleshooting
  • Routes calls to appropriate department / next level teams
  • Manages day-to-day Incident and Service requests
  • Provides ticket status to customers as needed
  • Performs outbound call campaigns
  • Responsible to manage the Service Desk email box and assign emails to appropriate department
  • Handles other administrative tasks as requested by line manager




Required Technical and Professional Expertise:

  • 0 – 1 year of previous experience in a customer support or administration function preferred
  • Strong computer skills and good levels of competence various business applications desirable

Preferred Technical and Professional Expertise:

  • Excellent English language Skills are a must
  • Strong customer focus
  • Ability to work accurately and meet deadlines
  • Attention to detail and accuracy while being able to maintain higher workload
  • Professional and articulate
  • Effective communicator; able to liaise with confidence with both the internal and external parties
  • Flexible
  • Reliable

How To Apply For This Post:

  1. All the candidates check they are eligible for this post or not.
  2. All the eligible and interested candidate Apply from link given below.

IBM 2021 Hiring Freshers as Network Support Engineer Across India



Apply link: Click Here



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