CSS Corp 2021 Hiring Freshers for Engineer Support

CSS Corp Recruitment Drive for 2021 Fresher

CSS Corp 2021 Hiring Freshers as Engineer Customer Support at Chennai

About Company: CSS Corp provides technology support for enterprise and consumer products, managing IT infrastructure, and deploying networks. It offers technical support services, such as warranty management, remote technical support, troubleshooting, service desk support, and installation and configuration support. The Company also provides infrastructure support services, which include infrastructure assessment, design, and deployment; virtualization assessment, design, deployment, and consolidation; cloud assessment, design, deployment, and consolidation; desktop management and IT service desk solutions; mobility consulting, design, development, mobile device management, mobile application management, mobile content management, and mobile email management. In addition, it offers carrier network support services, such as network deployment and migration, network analytics and optimization, network operations, and network engineering and consulting.

Company Full Name: CSS Corp

Job Title: Engineer Customer Support

Degree needed: Any Degree

Pass-out Year: Any Year

Location: Chennai

Experience: Freshers



Job Description:

Desired Profile:

  • Excellent communication skills – for voice support
  • Should be able to communicate effectively
  • Should possess good telephone and email etiquette
  • Must be a graduate
  • Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
  • Must have good customer handling skills with the ability to learn networking concepts

Role:

Designation : Engineer Customer Support

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide.

The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross – functional teams to provide best solutions



Responsibilities:

  • Creation of World Wide Return Materials Authorisation
  • Ensuring all Premium Service orders are completed in a timely manner
  • Working and managing 3 Party Vendors around shipments, deliveries and returns
  • Resolve any RMA issues from the customer or Level 1,2& 3 Technical Centers
  • Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
  • Updating the Siebel Database to document customer cases
  • Notification to customers product shipments
  • Escalating RMAs for additional support in a timely manner
  • Manage caseloads in a timely manner to closure
  • Provide customers with support for return products
  • Follow all guidelines for processing RMAs for customers without contracts
  • Providing software download access to customers by processing Web Login requests
  • Providing license to customers for software updates
  • Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
  • Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
  • Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware error.




Description:

Greetings from CSS Corp Ambit Chennai !!

Candidates with excellent Communication can apply.

Position: Engineer – Customer Support

Job Location: Ambit, Chennai

Notice Period : Immediate Joiners/15 days Notice

How To Apply For This Post:

  1. All the candidates check they are eligible for this post or not.
  2. All the eligible and interested candidate Apply from link given below.

CSS Corp 2021 Hiring Freshers as Engineer Customer Support at Chennai



Apply link: Click Here OR



Inbox your resumes to BanuPriya.Kannan01@csscorp.com



What’s App Chat Link: Click Here


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