Cognizant 2021 Hiring Freshers for Multiple Roles

Responsibility:

Stakeholder Management

• Communication with Business users related to resolving queries obtain clarifications and providing updates.

• Setup Business bridge calls to update status of Critical incidents,Outages.

• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

• Service Management.

• Responsible for the project tasks assigned.

• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.

• Manage queue effectively and allocate tasks to the team based on an allocation plan.

• Service Tracking.

• Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc).

• Conduct peer reviews and ensure quality of deliverables.

• Service Execution.

• Comply to defined process during task execution (including problem management KEDB management etc).

• Knowledge Management.

• Contribute and participate proactively in knowledge sharing sessions.

• Provide complete KT to support teams before any production release.

• People Management.

• Manage and mentor the mentees (team).

• Provide inputs for development of learning plan for the team.

• Act as a buddy for new hires.

• Shares recommendation towards Performance management and recognition of team members.

• Contribution to Org Initiatives.

• Adhere to Organization policies and procedures.

• Participate in project and organization initiatives led by the Delivery leadership.

• Contribute new ideas and innovative approaches at work including CSI themes.

• Collate data and provide inputs for reporting requirements.

• Business Development and Customer Relationship Management.

• Participate in customer meetings and provide project updates.

• Account Operations.

• Perform task estimation,guide the service analyst on estimation.

• Co ordinate shift operations and logistics.

• Audit.

• Participate in audits as necessary.

Responsibility:

Business/ Customer:

• Minimal Customer interaction under guidance.

• Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).

For PV/Complaints Management :

• Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy.

• These associates are usually used to handle more critical/senitive transactions.

• These associates also act as Subject Matter Expert.

CODING:

Perform coding activities on the assigned project with timelines and efficiency

• • Import uncoded terms in database and export coded medical terms from coding platform.

• • Query Management.

• • Create “New Term Request” and prioritize.

• • Perform Dictionary upversioning activity.

• • Send Coding (Consistency) Reports.

• • Participate in study related meetings as needed.

• • Provide feedback on quality related issues to other medical coders in timely manner.

• • Serve as an SME to Medical Reviewers regarding coding activities & guidelines.

• • Perform UAT for coding related applications.

• • Perform Operational QC.

• • Mentor Team Member.

• • Coordinate with CDM working on the same study.

• • Coordinate to resolve Rave specific issues.

CDM:

• 1 Execute Data Management Activities ie Data Cleaning, Executing Manual and System checks, Update relevant trackers, Discrepancy and query management, Issue resolution, Database lock activities.

• 2 Participate in innovation and process improvement initiatives.

• 3 Identify and develop action plan in coordination with the TL for activities not meeting the client SLAs.

• 4 Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentation and information.

• 5 Support multiple clinical trials, across diverse therapeutic areas, to successful conclusion and provide technical oversight when required.

Project / Process:

• Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.

• Handle first level processing of transactions.

• Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).

• Proactively identify issues.

• Contribute to process improvement initiatives.

• Identify and report process changes.

• Adhere to the mandatory industry regulation and compliance requirements for the given process.

Knowledge Management:

• Update Process documentation as appropriate for the process under guidance.

• Participate in knowledge transfer.

People/Team Management:

• Adhere to org hygiene and compliance needs in terms of.

• a Personal Utilization & Time sheet submission.

• b Personal and new hire Assimilation.

• c Attendance.

• d Team Initiatives.

• Collate team performance metrics.

• Manage break schedule/transport logistics for the team in the absence of his/her supervisor.