Capgemini 2022 Hiring Freshers as Service Desk Associate at Kolkata, Bangalore

Capgemini Recruitment Drive for 2022 Fresher

Capgemini 2022 Hiring Freshers as Service Desk Associate at Kolkata, Bangalore

About Company: Capgemini SE is a French multinational information technology services and consulting company. It is headquartered in Paris, France.



Company Full Name: Capgemini
Job Title: Service Desk Associate
Degree needed: Any Graduation
Pass-out Year: 2020, 2021, 2022
Location: Kolkata, Bangalore 
Experience: 0-2 Years



Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy



Desired Skills for Capgemini SE Off Campus Freshers Hiring:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement



Qualification & Criteria required for Capgemini SE Off Campus Freshers Hiring

  • Candidates must have completed any 3 year graduation in 2019, 2020 & 2021
  •  Graduation – 50% & Above
  • Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement

Please Note – 

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online



How To Apply For This Post:

  1. All the candidates check they are eligible for this post or not.
  2. All the eligible and interested candidates Apply from the link given below.

Capgemini 2022 Hiring Freshers as Service Desk Associate at Kolkata, Bangalore



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