Job Details:

·       Job Title                            : Associate Customer Success Analyst (24×7 Shifts)

·       No. of Positions                  : 20

·       Location                            : Thiruparankumdram, Madurai, Tamil Nadu

Eligibility Criteria:

·       Qualification                    : B. E / B Tech/MCA/MSc(Computers)

·       Experience                       : 0 – 1 Year

·       Year of Passing                : 2019, 2020

·       Aggregate                         : 60% and above in 10th , 12th,Graduation and Post-Graduation

·       Preferred Streams          : Any

Requirements: SQL Support, Troubleshooting, Debugging, Active Directory

Shift Timings: Night Shift

Job Requirements:

– Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.

– Code debugging skills (not writing the code, but just reading through the code and understanding the logic).

– Good understanding of database as SQL (writing queries, running performance tools etc)

– Excellent written and verbal communication

The primary duties for this position include but are not limited to:

Technology Proficiency

• Perform advanced problem analysis and isolate problems of a complex level of difficulty.
• Reproduce customer issues in house.
• Publish articles in our in-house knowledgebase.
• Able to learn a wide variety of technologies at a rapid pace
• Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
• Ensure adequate telephone ACD queue coverage
• Communicate appropriately and provide regular updates to customer and management.

Teamwork

• Achieve and maintain targeted KPA’s such as number of cases closed or issues resolved, along with other established goals.
• Along with the Technical Support Manager, set realistic personal training and product certification goals.
• Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.

Professional Communication

• • An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills
  • Leadership
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.