Aptean 2021 Hiring Freshers for Support Analyst

Aptean Recruitment Drive for 2021 Fresher

Aptean 2021 Hiring Freshers as Support Analyst at Thiruparankumdram, Tamil Nadu

About Company:

Would like to be part of growing organization then Aptean is the place!!

Aptean  provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive  economy, organizations don’t have time to waste forcing homegrown  software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That’s why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations.

Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

Company Full Name: Aptean

Job Title: Associate Customer Success Analyst (24×7 Shifts)

Degree needed: B. E / B Tech / MCA / MSc (Computers)

Pass-out Year: 2019, 2020

Location: Thiruparankumdram, Tamil Nadu

Experience: 0 – 1 Years

Vacancy: 20 position

Job Description:

Job Details:

·       Job Title                            : Associate Customer Success Analyst (24×7 Shifts)

·       No. of Positions                  : 20

·       Location                            : Thiruparankumdram, Madurai, Tamil Nadu


Eligibility Criteria:

·       Qualification                    : B. E / B Tech/MCA/MSc(Computers)

·       Experience                       : 0 – 1 Year

·       Year of Passing                : 2019, 2020

·       Aggregate                         : 60% and above in 10th , 12th,Graduation and Post-Graduation

·       Preferred Streams          : Any


Requirements: SQL Support, Troubleshooting, Debugging, Active Directory

Shift Timings: Night Shift


Job Requirements:

– Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.

– Code debugging skills (not writing the code, but just reading through the code and understanding the logic).

– Good understanding of database as SQL (writing queries, running performance tools etc)

– Excellent written and verbal communication

The primary duties for this position include but are not limited to:

Technology Proficiency


  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
  • Ensure adequate telephone ACD queue coverage
  • Communicate appropriately and provide regular updates to customer and management.


  • Achieve and maintain targeted KPA’s such as number of cases closed or issues resolved, along with other established goals.
  • Along with the Technical Support Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.


Professional Communication

    • An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
    • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
    • Strong written and verbal communication skills
    • Leadership
    • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
    • Can do attitude with a strong will to lead by example.
    • Ability to follow directions and be self-motivated.

How To Apply For This Post:

  1. All the candidates check they are eligible for this post or not.
  2. All the eligible and interested candidate Apply from link given below.

Aptean 2021 Hiring Freshers as Support Analyst at Thiruparankumdram, Tamil Nadu

Apply Link: Click Here

WhatsApp Link: Click Here

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